Tenant FAQs

Answers to your common questions

Why should I rent from your company?

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience.

  • We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
  • We are available 24 hours a day to handle emergency maintenance repairs.
  • We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
  • All deposits that are retained by us are kept in a FDIC insured bank.
  • When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
  • All our property managers are licensed real estate professionals according to state requirements.
  • We return all calls and have centrally located offices.

How can I pay my rent?

Please note Rent is due no later than the 3rd, so you must have your rent in our office by the night of the 3rd. Cash payments and personal checks are never accepted, and if your rent is late, you MUST pay in a certified check or money order.

You have three options for payment of your rent:
  1. Pay in the office - Open Monday through Friday 9am to 5pm. Address: 9464 Chamberlayne Road Suite – 200 Mechanicsville, Va. 23116
  2. Mail your payment to office but must be received by the 5th! Address: 9464 Chamberlayne Road Suite – 200 Mechanicsville, Va. 23116
  3. Pay online at Tenant portal.

Can I get a pet when or after I move in?
We must get all pets approved by the owner. Before you adopt or purchase a pet, you MUST get written approval, sign a pet addendum, and pay the pet fee. If you do NOT get approval and move a pet into the property, you may be evicted.

I am a handyman. Can I repair the broken items myself and get reimbursed for repairs?
No. Please submit "Maintenance Request" to us. We will not reimburse for any repair work done without our written approval.

How do I secure Renters Insurance?
We strongly suggest that you get renters insurance, which can be found for under $20 a month. You can typically secure renters insurance with Atkinson Insurance Agency 804-789-0795 (Office). Should you need assistance with this, just let us know. Please remember, Signature Properties or the owner is not liable for your personal property in the event of a disaster.

If you are in the military, we suggest checking with USAA first for the best rates.

Can I make upgrades or changes to the property?
Before doing any painting or any other cosmetic work at the house, please contact Signature Properties for approval. We will need to contact the owner to get his/her approval and will need to know specifics, such as color choice and brand. If you paint something or change something without our approval, you may be charged to restore the house to its original condition!

My apartment needs maintenance. Who should I contact?
Please go to the "Maintenance Request" section of our website (SPMRental.com) and submit the online request for faster service. In addition, you call always call the office at 1-804-746-7466.

What should I do in an emergency?
In case of fire or flood or other major emergencies, please dial 911. All other emergencies can be reported by calling our office at 804-746-7466.

Is the tenant responsible for repairs at his/her unit?
All normal wear and tear repairs are not tenant's responsibility. Any damage caused outside of normal wear and tear such as a broken window or holes in walls are the tenant's responsibility. Signature Properties may require a professional to do the repairs depending on what is damaged or the extent of the damage. Such repairs will be paid by the tenant directly or charged back.

Can I smoke in my unit or at the common areas?
All of our properties are smoke free. We do not allow smoking inside the unit or at the common areas.

For Signature Properties, what paperwork is required?
1. A Signature Properties application must be completed for each applicant.

2. If a guarantor is being used, a Signature Properties application must be completed.

3. A $55.00 non-refundable application processing fee must be submitted for each applicant and guarantor.

4. Two current paycheck stubs and letter of employment must be provided for each applicant and guarantor. If you are self-employed, a copy of your income tax return and two months bank statements must be provided in lieu of a paycheck stub and letter of employment.

5. A copy of photo ID.

Once the above criteria have been satisfied, paperwork will be considered complete.

I saw an apartment/house from Signature Properties that I really like. If I want to rent it, what should I do next?
If you've seen an apartment/house from Signature Properties and you're ready to rent it, you should submit the application and call the Property Manager immediately. Go to our website (SPMRental.com) and fill out the application and make sure to submit all of the paperwork necessary for us to make a decision. Follow up with us to make sure we have EVERYTHING. Follow up with us the next day - as we tend to make application decisions quickly. As soon as we tell you you've been approved you'll want to get the cashier's checks and go sign the lease AS SOON AS POSSIBLE. Remember, we won't hold the apartment/House for you until the leases are signed and the checks are submitted.

For Signature Properties what standards are used to determine who is a qualified applicant?

In order to qualify, without a guarantor, prospective tenants must make a monthly net income of no less than 2.5 times the monthly rent. For example, if the monthly rent is $1,000 each applicant must make at least $2,500 (2.5 X $1,000). In addition, each applicant must also have a stable employment history, good residency history and a good credit rating. If each applicant does not meet these requirements, a guarantor or extra security may be used in lieu of them.

How long are your leases? Do you offer short term leases?
Generally our leases are at least one year. However, depending on the season and particular property, we can offer some flexibility if you are in a situation that requires a shorter lease. Please discuss with our property managers to learn more.

When I move out, will I get my security deposit back?
Your security deposit will be refunded or a disposition statement will be sent within 30-45 days of the move out date. The full amount will be reimbursed if your account is current and the move out inspection reveals no concerns. In cases where money is still owed on your account, the residence was left in a less than desirable status, or damages have been caused to the property, the deposit will be adjusted accordingly.

When is my rent due?
In most cases our rent is due on the 1st day of the month and considered late at the end of the 5th day of the month. Refer to your lease for specifics.

Who do I make my check payable to?
In most case you should make your Money Orders, Certified Checks rent payable to Signature Properties or you may visit our website (SPMRental.com) to pay online

What should I do when I plan to move out?
1. You must notify us in writing at least 60 days before the end of your lease or if your lease has expired and you are renting Month to Month. You will be required to vacate your apartment by 12:00 noon on the last day of the rental period.

2. Schedule a move out inspection with the manager at least 7-10 days before move out date.

3. Remember to clean your apartment or house. Your apartment should be in the same condition that it was the day that you moved in minus normal wear and tear.

4. Provide us with your forwarding address so we know where to send the balance of your security deposit. You will receive it within 30-45 days after you move out.

What can I do about my noisy neighbors?
  • Talk to your neighbor. You are the most effective person in resolving this problem.· We have found that in most cases noisy neighbors do not realize that they are noisy and are very willing to work with you. We are more than willing to inform them of the problem but we have found that this usually creates resentment between neighbors.
  • Call the police. If the noise is excessive (loud party, very loud music, domestic dispute etc.) the police are the best people to handle such a problem.
  • Call us. If all else fails call Signature Properties at 1-804-746-7466.

Can I sub-lease the property?
No. Unless the lease agreement states otherwise, the resident may not sublet any portion of the property without written consent from Signature Properties.

Can you help me if I decide to purchase my next home?

Yes, Signature Properties offers a Home Buyer Incentive Plan.

If you are interested in purchasing the house you are currently renting, or another house anywhere in the state of Virginia, we can definitely help you! Signature Properties offers Home Buyer Incentive plans to current residents.

Signature Properties is a full service property management company, who is contracted with Business Partners through-out the state of Virginia that deals in sales, including short sales and foreclosed properties.

Email us at Info@SPMRental.com or call us at 804-746-7466 for a free listing of foreclosed properties, or other move-in ready homes in the your desired area. AND Remember, if you currently rent from Signature Properties, you are eligible to receive CASH BACK AT CLOSING up to 20% of the commission paid to Signature Properties and/or Its Business Partners at closing! No other companies in the area offer this home buying incentive to their residents, so make sure to take advantage of it.

How does the Future HOME BUYER INCENTIVE PLAN work?
This “HOME BUYER INCENTIVE PLAN” is our way of encouraging tenants to pay their rent on time, to fully abide by the lease’s terms and conditions, to leave the property in rent ready condition and to assist them in the purchase of their new home.

Tenant must have leased from Signature Properties for a minimum of 12 months and have fulfilled all the terms & conditions of the lease agreement and left the property in rent ready condition.

Tenant’s rent must be paid on time (on or before the 5th) of each month.

You must register with Signature Properties prior to starting your search for a new home by signing a “Buyer Agency Agreement”.

Tenant must purchase their new home using the services of Signature Properties and/or its Business Partner as your Broker, which will result in a commission being paid to our company at closing. This home could be listed with ANY real estate company in the area, or be a HUD or VA Foreclosure property. The Home Buyer Incentive Plan must be disclosed on the HUD-1 or other official closing document at the time of closing. The Home Buyer Incentive Plan is only available to buyers who successfully close and proceed thru final settlement with Signature Properties and/or our Business Partner acting as their sole and exclusive Buyer’s agent in the purchase of real estate. As a Tenant, you will immediately be credited in your Home Buyer Incentive Plan account with $500 toward the possible purchase of your new home. Each month thereafter for a leased term of 1 year you will earn 5% of your rental amount toward your new home purchase. This Home Buyer Incentive Plan is only offered to assist you in the purchase of your new home, but under no circumstance will the Home Buyer Incentive Plan amount exceed twenty percent (20%) of the Cooperating Broker Commission ("Commission") actually received by Signature Properties or their Business Partner at the close of escrow/settlement for representing the buyer.

This Home Buyer Incentive Plan rebate must be used within 30 days of the conclusion of your lease with Signature Properties.

If any of the terms and conditions of this Home Buyer Incentive Plan as defined above is not completed, then this offer shall become null and void and any funds offered in this HOME BUYER INCENTIVE PLAN shall no longer be available to the tenant.

Signature Properties is not responsible for the reporting or payment of any federal or state taxes for its clients associated with the payment of the rebate.

Tenant(s) hereby understand and agree to the Home Buyer Incentive Plan terms and conditions and defined herein.

Call today for more information on how we can help you purchase your very own home and pay you for doing so!

Can a security deposit be used for the last month rent?
No. If a tenant has not specifically paid the last month’s rent when he/she moved in, he/she must pay his regular rent during his last month of tenancy.

I detect a gas smell, what should I do?
If you detect a gas leak smell, call the gas company immediately as they have a gas leak detector. They usually come out to the property quickly.

Signature Properties • 1344 North Main Street • Blacksburg, VA 24060

• Alt. Phone: (‚Äč804) 746.7466 • Fax: (804) 423.2403


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